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FAQs | bamboobies Ultra-Soft Nursing Pads, Bras & Apparel

Customer Service

What is Bamboobies’ Shipping Policy?

What is Bamboobies’ return and exchange policy?

What is Bamboobies pricing policy?

The item I want is out of stock, what can I do?

Do you offer gift cards?

Community

I am a birth or lactation professional; can I get samples for my patients or clients?

I am interested in being a brand ambassador for Bamboobies, where do I sign up?

I am a retailer and would like to sell Bamboobies products in my store, where do I start?

Nursing Pads

What is the difference between regular and overnight Bamboobies washable nursing pads?

How do I use my Bamboobies washable nursing pads?

How to I care for my Bamboobies washable nursing pads?

Do Bamboobies washable pads show through shirts as much as other nursing pads?

Do Bamboobies washable pads cost more than other nursing pads?

How do I know how many washable pads I will need?

Are the washable pads recyclable?

How do I use Bamboobies disposable nursing pads?

Products for Nursing

How do I use and care for my Bamboobies soothing therapy pillows?

What is Bamboobies nipple balm and how does it work?

What is  Bamboobies organic pumping lubricant and how does it work?

Nursing Bras

What makes Bamboobies apparel different?

How does Bamboobies apparel sizing work?

Can Bamboobies bras be used for pumping?

How do I know what nursing bra is right for me?

How do I know what nursing tank is right for me?


What is Bamboobies’ Shipping Policy?

Shipping (US)

  • FREE USPS Ground shipping inside the continental United States on orders of $49 (before taxes) or more
  • Orders under $49 are charged a flat rate of $6.95
  • Expedited orders are charged a flat rate of $14.95

Shipping (Canada)

  • International shipping to Canada rates and rules vary. Please contact us with any questions before placing your order. 
  • Outside of the United States, customs or duty charges may apply. Bamboobies cannot predict and is not responsible for any customs or duty charges that the recipient may incur.

Please note: We cannot be responsible for packages that are lost/stolen by any mail carrier service unless we make a mistake on the shipping address. Also, shipping prices and timing may vary during promotional periods and seasonally.

Timing of your Order and Delivery

  • Orders are normally processed and shipped within 1-2 business days following receipt.
  • You will receive an order confirmation by email the same day of your order. You will receive an email with shipping confirmation when the order ships. If you are not able to find your order or shipping confirmation emails, please be sure check your spam or promotions folder. The email will be coming from hello@bamboobies.com
  • Processing and shipping timing are subject to change when you place an order during a promotion or during a holiday period. Please contact us directly at hello@bamboobies.com if you have questions regarding shipping time estimates. 
  • Standard shipping orders are shipped via USPS. Please allow between 3-10 business days to receive your order. 
  • Expedited orders are shipped via FedEx. Please allow between 1-2 business days to receive your order.
  • All orders placed Monday – Friday prior to 2:00 PM CST will ship same day, orders placed after 2:00 PM CST will ship next business day. Orders placed on Saturday or Sunday will ship next business day.
  • Business days for purposes of shipping and shipping-time estimates are Monday through Friday, excluding US National and Federal Holidays.
  • All orders are subject to reconfirmation of inventory on hand. 

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What is Bamboobies’ return and exchange policy?

Returns can be made within 60 days of purchase. Please be sure to use the email that was used when the order was placed.  All items must have tag(s) attached, be in the original packaging and not be washed to qualify for return.

For exchanges, please return the original item and place a new order. If you have any questions or need assistance placing your order, please contact us at hello@bamboobies.com.

Original order shipping costs are not eligible for refund.

For returns from Canada, please contact us at hello@bamboobies.com. The customer will be responsible for shipping costs for Canadian returns. 

To make a return, please click here

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What is Bamboobies pricing policy?

  • We reserve the right to change pricing on Bamboobies.com at any time without notice. Permanent price reductions, discounts from sales or other promotions cannot be applied to past purchases.
  • Bamboobies products are sold through many retailers, and we cannot control when prices are changed. If you purchased a Bamboobies product from one of these retailers, please reach out to that respective retailer for their price adjustment policy.

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The item I want is out of stock, what can I do?

We can send out notifications when items are back in stock. All you need to do is click on the pink “Notify Me When Available” button on the right side of your computer or phone screen. Enter your email and you will be the first to know when we are back in stock.

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Do you offer gift cards?

Yes, we offer digital gift cards in the following increments: $10, $25, $50, $75, and $100.

You can purchase a gift card here.

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I am a birth or lactation professional; can I get samples for my patients or clients?

Bamboobies offers a professional sampling program. To be considered, you must complete the sign-up form. Due to limited sample supplies, please fill out the application as thoroughly as possible to help us identify the best candidates for the program.

Program membership will be evaluated and communicated to applicants two times per year. If you are selected, you will hear from us then.

Please note: Due to high demand, we cannot guarantee participation for all entrants, but we will continue to look for ways to expand our program to allow for greater participation. 

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I am interested in being a brand ambassador for Bamboobies, where do I sign up?

You can learn more and sign up here.

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I am a retailer and would like to sell Bamboobies products in my store, where do I start?

Please reach out to hello@bamboobies.com or sign up to be a Bamboobies wholesaler here.

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What is the difference between regular and overnight Bamboobies washable nursing pads?

Regular pads are heart-shaped and ultra-thin with a leak-proof backing. They are less visible under clothing and are ideal for when your milk supply is regulated or for daytime protection. The heart-shape acts as a dynamic dart and allows the pad to contour to the breast. Overnight pads are thicker with a leak-proof backing. They are ideal for the early days of newborn nursing and for heavy leakers. Because they are larger than our regular pads, they keep you protected from leaks while you sleep.

Both our regular and overnight pads are designed with super-soft velour made from renewable bamboo and are more comfortable than any other brand.

washable nursing pads absorbabcy washable nursing pads - overnight vs. daytime

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How do I use my Bamboobies washable nursing pads?

Wash pads before use for optimal absorption and comfort.

Bamboobies regular and overnight washable nursing pads have a super-soft rayon velour side and a colored leak-proof liner side. Wear the soft velour side against your breast. Every woman's breast is shaped differently, so position the pad in a way that works best for you - don't be afraid to be creative!

Be sure to change your washable pads frequently. This will help avoid saturation and side leakage and to keep your skin dry and healthy.

Learn more about our pads in this video:

change nursing pads when wet

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For best results, wash prior to initial use. Machine wash your regular and overnight washable pads on warm. Dry completely on medium heat. No fabric softeners (they can inhibit absorption). If you notice any discoloration or staining after using them, wash them in a mild bleach solution.

We realize that new moms are very busy with their babies, but it’s important to wash your used pads as soon as possible to keep them in optimal condition. Plus - the more you wash and dry our washable pads, the softer they will get!

If machine washing & drying is not an option, hand wash in hot soapy water, rinse well and be sure to air dry them completely in a dry, non-humid area before using. We recommend placing pads in direct sunlight with the velour side exposed until they are completely dry. Please note: if you use the hand wash/dry method, the pads may not appear the same or feel as soft as they would from a dryer.

Learn more about our pads in this video:

care for your nursing pads

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Do Bamboobies washable pads show through shirts as much as other nursing pads?

Bamboobies nursing pads are made with super-absorbent fabrics and with fine stitching on the edges to help prevent visibility through shirts. While they may not always be invisible, they are much less obvious than other washable nursing pads.

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Do Bamboobies washable pads cost more than other nursing pads?

Our washable nursing pads cost less than disposable pads over the typical length of time that a nursing mother needs to use nursing pads.

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How do I know how many washable pads I will need?

Every mom’s breastfeeding experience is unique and therefore her nursing pad needs will be different. Some moms leak every few hours and some moms leak every few minutes! A good place to start is figuring you will need 4 pairs during the day and 1-2 pairs during the night.

It is important to change your pads as soon as they get wet, so it is better to err on having extra pads (plus, less often to have to do laundry!)

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Are the washable pads recyclable?

Wondering what to do with your pads once your breastfeeding journey is over? You can use them as:

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How do I use Bamboobies disposable nursing pads?

Open the individually wrapped disposable pads. Remove the tabs from the adhesive strips to secure the pad in your bra placing the soft top sheet side next to the breast.

Change your pads when wet to keep your skin healthy.

Please recycle the box. The wrappers may also be recycled after use. Please check with your local county or municipality to determine your recycling requirements.

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How do I use and care for my Bamboobies soothing therapy pillows?

Our soothing therapy pillows can be used as warm or cool therapy for a variety of breast ailments. The pillows have thicker velour on one side and thinner jersey on the other side. This allows you to better regulate the temperature for the need. Both fabrics are made from renewable bamboo. The pillows are filled with a natural flaxseed which retains both heat and cold temperatures.

Therapy pillows are easy to use. To heat, remove from box and place in the microwave for 20-40 seconds. Be very careful to test the temperature before applying because microwave setting vary. To cool, place them in the freezer or refrigerator.

Our therapy pillows can be heated to stimulate let-down, relieve plugged ducts, and ease the discomfort of mastitis. They can be cooled to reduce swelling and tenderness associated with engorgement, soothe sore nipples, or discomfort from teething or weaning.

Plus, our therapy pillows can be used beyond the breastfeeding years for sore muscles, headache and toddler bumps and bruises.

Important: do not get the pillows wet! Because the pillows are filled with natural flax seed, they will sprout if they get wet.

If the pillows get dirty, gently spot clean with a slightly damp cloth, but do not immerse or saturate with water.

All therapy pillows come with a set of Bamboobies washable nursing pads. Every time you use the pillows, be sure to use the washable nursing pads as leak protection for the pillows.

therapy pillows for nursing

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What is Bamboobies nipple balm and how does it work?

Bamboobies nipple balm is a 100% organic, plant-based formula that provides soothing relief for nipples. It is made with simple ingredients, lanolin-free, and is non-toxic, so no need to wipe off before feeding your baby.

Pro tips:

  • Apply to nipples after nursing or as needed
  • Since we use only natural ingredients, the consistency of the product may vary
  • Due to the organic ingredients in our nipple balm, it has a limited shelf life. We recommend ordering close to when you intend to use it.
  • Natural oils can stain clothing, we recommend pairing with either our washable or disposable nursing pads.

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What is  Bamboobies organic pumping lubricant and how does it work?

A pumping mom must-have, our organic pumping lubricant helps reduce friction to make pumping easier and more comfortable. Lactation consultants recommend a lubricant for easier pumping and ours is made with natural and organic ingredients (coconut oil base) and is lanolin free!

To use, simply put a small drop on your nipples or flange before pumping. Please note: due to the ingredients of this product, separation may occur and is natural. This may cause white specks to form in the lubricant; however, they will melt with use.

Because natural oils can stain, we recommend pairing with our washable or disposable pads.

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What makes Bamboobies apparel different?

Bamboobies offers all the comfy, mom-loved essentials needed for make your motherhood journey a little easier. Our apparel is designed to support mom from bump, breastfeeding, and beyond.

We believe in comfort, first and foremost, which is why use super-soft fabric made from renewable resources that feels good and grows with you – no matter where you are in your motherhood journey.

Designed with style and fit in mind, we offer apparel that will look and feel good, no matter your size.

Shop our award-winning line here.

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How does Bamboobies apparel sizing work?

Because our apparel is designed for bump, breastfeeding, and beyond, sizing runs a little large. We have size charts for all our apparel (except for our nursing covers which are one size fits most). If you order a size that does not work for you, we offer free returns up to 60 days post-purchase.

yoga nursing bra size chartsuper strappy nursing bra size chartseamless nursing tank size charteasy access tank size chartnursing nightgown size chart

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Can Bamboobies bras be used for pumping?

Currently, we do not offer bras that are specifically for hands-free pumping. However, many moms use this cool hack to convert our nursing bras for hands-free pumping! Watch one mom here.

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How do I know what nursing bra is right for me?

Bamboobies offers two nursing bras: the yoga nursing bra and the super strappy nursing bra. Both bras are designed with super-soft fabric made from renewable bamboo and feature easy-to-use clips and dropdown cups. Plus, you can customize your fit with removable cup inserts. Both bras are easy to care for – simply machine wash with warm water and dry in low heat.

Our bestselling yoga nursing bra features a stylish, racerback design and offers light support. It is available in sizes XS-XXL and multiple colors including black, pink, and grey. Shop the yoga nursing bra here.

Based on our award-winning yoga bra that moms know and love, the super strappy nursing bra features a strappy back design and offers light to medium support. It is available in sizes XS-XXL and two colors: black or pink. Shop the super strappy nursing bra here.

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How do I know what nursing tank is right for me?

Bamboobies offers two nursing tanks: the seamless nursing tank and the easy access nursing tank. Both tanks are designed with super-soft fabric made from renewable bamboo and are easy to care for: machine wash warm and dry on low heat.

The seamless nursing tank is a breastfeeding mom staple. It combines the comfort and support of a seamless design with easy-to-use nursing clips and dropdown cups. It features a shelf bra for light support. Available in colors black or grey and sizes XS – XXL. Shop the seamless nursing tank here.

The easy access nursing tank allows mom to feed her baby without the need of nursing clips – simply pull the stretchy fabric across or down to breastfeed your baby. With a strappy back and loose fit, this tank is stylish, versatile, and flattering to your changing body. Plus, the thick straps hide clips from your nursing bra for ultimate discretion. Available in colors, black, shibori, graphite, grey, and berry and sizes S-XL. Shop the easy access nursing tank here.

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